Our Services
Installations & Relocations
Our experienced installation teams handle vertical carousels and vertical lift modules, ensuring each project is completed to a high standard. We manage installations in-house, so you won't deal with multiple contractors or unnecessary delays. From planning through to completion, a dedicated supervisor and skilled crew are assigned to keep everything running smoothly and on schedule.
Safety is always at the forefront. Our installers are fully equipped and certified to operate forklifts and elevated work platforms, giving you confidence that the job is done safely.
If you need to relocate an existing system, we can handle that too. Our team will dismantle, transport, and reinstall your equipment anywhere across Australia, with minimal disruption to your operations. We can also relocate your stored stock as part of the process, helping you save time and avoid double-handling.
Service & Breakdowns
In a busy operation, downtime isn’t just inconvenient — it costs you time and money. That’s why our response is quick and focused on getting your system back up and running without unnecessary delays.
Our technicians are experienced across both vertical carousels and vertical lift modules, so they can diagnose issues quickly and get straight to the fix.
Rather than waiting for something to fail, we recommend staying ahead of it. Our scheduled maintenance programs help keep your equipment running reliably and reduce the risk of unexpected breakdowns.
With a service agreement in place, you’ll also have access to telephone support when you need it. And when a technician attends a site, they come prepared, fully equipped, multi-skilled, and carrying the parts and tools needed to resolve most issues on the spot.
Preventative Maintenance
Vertical Carousels and Lift modules come under the same category as forklifts and cranes and should be serviced periodically to provide safety certification required by legislation.
Our Service Agreements are available on an annual basis and include 2 site visits a year to each contracted machine. Non-Contractual Servicing is also available. Site visits are based on a minimum call out fee per machine and at the earliest availability.
Extend the life of your equipment with a preventative maintenance agreement
Ensure that your equipment is working properly with a Preventative Maintenance Agreement (PMA). A Preventative Maintenance Agreement will improve the longevity of your equipment with regular routine inspections to ensure your equipment is operating properly. We offer a range of contract options from 7:00am to 5:00pm 5 days a week to 24 hours 7 days a week. We will also give a 4 to 8 hours sliding response time promise for certain mission critical industries.
Our Service Technician(s) provide each machine with a thorough inspection using the appropriate checklist, ensuring that each area is checked and lubricated to ensure smooth running until the next inspection.
- Hardware Inspection & Repair
- Drives, sprockets, chains, bearings, etc.
- Belts - check tracking, lacing, and pins
- Vibration analysis – drive motors
- Gear reducers - change lubrication, inspect
for leaks, noise, and a clean breather
- Clean debris from moving parts
- Adjust and tighten necessary parts
- Electrical Inspections & Repair
- Monitor System Performance
Carrying out this type of regular preventative maintenance helps minimise breakdowns and workforce interruptions and extends the life and value of your machines. Out of normal business hours preventative maintenance is also available so as not to interrupt your work.
On completion of the service you will receive a copy of the service report checklist highlighting any areas that may need further attention. These reports are necessary for certification of the machines. Once the service sheets have been returned to our office any further work that may be required would be detailed on a full quotation with recommendations for any repairs.
Consultancy And Planning
If you’re considering an automated storage system, it’s worth getting the right advice upfront. Our consultants have hands-on experience across most major systems and can walk you through the pros and cons of each, helping you choose what suits your operation.
Every project starts with a detailed site assessment. Your consultant will take the time to understand how your business runs, your challenges, goals, and budget before considering the right solution.
We review what you’re storing, how it moves through your business, and how your team interacts with it day to day. That includes product sizes and volumes, picking requirements, workflow, inventory control, labour efficiency, and ergonomics.
Once that’s done, you’ll receive a clear proposal outlining the recommended system, along with pricing, installation timeframes, expected space savings, and what it means for your operation in real terms.
Staff Training
The success of any material handling system ultimately comes down to the people using it, how quickly they get comfortable with it, how well they use its features, and how confidently they can keep it running day to day.
To set things up properly from the start, we provide hands-on operational and maintenance training once your system is installed. This ensures your team knows exactly how to use the system efficiently and look after it before it goes into full operation.
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