The success of every material handling system hinges on acceptance by its users, their ability to maximize the efficiencies the system offers and their knowledge of how to keep it functioning properly. To help ensure quick acceptance and the expected productivity results, VCA conducts thorough operational and maintenance training classes upon system completion prior to customer use..

Consultancy And Planning

Call us when considering an automated storage system for your facility. Our consultants have an intimate knowledge of most major storage systems. They can go over the pros and cons of each one to help you choose a system that is suited for your application and whilst we deal with all major brands we can offer you totally unbiased service and advice.
Every VCA project starts with a professional site analysis. Your VCA consultant discusses your project in depth to fully understand your challenges, business goals and budget. Then, we review products to be stored for each application, including a complete, detailed analysis of your work processes and material flows.
We assess your product sizes, quantities, product flow and selectivity requirements, potential inventory management & control issues, labor efficiencies and ergonomic considerations.
When our analysis is complete, you receive a complete proposal specifying the storage system you need, pricing, installation timeframes, floorspace savings and much more.


Preventative Maintenance

Vertical Carousels and Lift modules come under the same category as forklifts and cranes and should be serviced periodically to provide safety certification required by legislation.
Our Service Agreements are available on an annual basis and include 2 site visits a year to each contracted machine. Non-Contractual Servicing is also available. Site visits are based on a minimum call out fee per machine and at the earliest availability.
A VCA Service Technician(s) would provide each machine with a thorough inspection from the appropriate check list ensuring that each area of the machines are checked over and then lubricated to ensure smooth running until the next inspection. Carrying out this type of regular preventative maintenance helps minimise breakdowns and workforce interruptions and extends the life and value of your machines. Out of normal business hours preventative maintenance is also available so as not to interrupt your work.
On completion of the service you will receive a copy of the service report checklist highlighting any areas that may need further attention. These reports are necessary for certification of the machines. Once the service sheets have been returned to our office any further work that may be required would be detailed on a full quotation with recommendations for any repairs.


Service & Breakdowns

In todays business environment, we understand you and your business cant afford to be crippled by system downtime. Thats why, at VCA, emergency service is delivered fast, bringing your system back to peak operating efficiency in a short time. Our service technicians can accurately diagnose and solve any vertical carousel or vertical lift module problem you may be experiencing. Don’t wait for a serious breakdown to occur and hinder your operations. Ask about our scheduled maintenance programs. We also offer free telephone support in conjuction with a service agreement. Our service technician attending site will be multi-skilled, supported by a vehicle stocked with a comprehensive range of relevant parts and equipment.


Installations & Relocations

Vertical Carousels Of Australia has trained installation crews available to address your needs for the installation of vertical carousels, vertical Lift Modules and shelving. Unlike many companies, we dont sub-contract the installation of your system to outside contractors. With VCA as your partner, coordination problems with multiple suppliers will never interfere with timely completion of your project. A supervisor and team of professional installers will be assigned to accomplish the job properly and on time. Safety is a main concern so all of our installers are equipped with safety equipment and are forklift and elevating work platform certified.
When the time arises and you need to relocate your vertical carousel, give us a call. We will assign an installation crew to your site to dismantle the unit, pack, transport and reassemble it anywhere around the country in a professional manner. Impact to your operations will be kept to a minimum. Whilst most other companies will only relocate your vertical carousel we can also offer to relocate the stock thus saving you valuable time. We are the best.